I joined McMillan Williams as an office Junior over 10 years ago and have worked in a range of departments supporting fee earners in a variety roles.
I became a Liaison Secretary, coordinating the work of the Family Practice working directly for the Head of the Family Department and managing the support staff in Thornton Heath.
Having gained a deep understanding of the business and fee earner practices over the last decade, I was promoted into the IT department as an ICT Analyst, Trainer and Administrator.
I am responsible for training all our staff on the proper and effective use of our ICT systems, including new staff inductions and refresher training.
Currently I am assisting the Chief Information Officer in project managing the implementation of the new Practice Management System (PMS) and its various phases over the next 12 months. My key priority is to scope requirements from Heads of Department, Fee Earners and other staff in order to develop appropriate IT applications within PMS, mapping out improved workflows, administration and then delivering training to staff.