The materials appearing on this website do not constitute legal advice and are provided for general information purposes only. No warranty, whether express or implied is given in relation to such materials. We shall not be liable for any technical, editorial, typographical or other errors or omissions within the information provided on this website, nor shall we be responsible for the content of any web images or information linked to this website.

Help Us Help You

To mitigate the risk posed by the current outbreak of Coronavirus, we will be sending all correspondence wherever possible by email and ask that when sending correspondence to MW Solicitors that you only send hard copies when absolutely necessary, for example when an original signature is required.  If you need to send original documents to us please continue to use your usual correspondence address. 

Please note that MW Solicitors will also, until further notice, agree to accept service of proceedings and documents by email.  Service of proceedings and documents by email should be sent to It remains the position that we do not accept service of proceedings or documents by fax.  Please note that these arrangements do not include service of documents by Local Authorities in relation to care proceedings who should continue to serve documents on the MW Solicitor instructed.

Coronavirus COVID-19

MW Solicitors is following Government guidance related to the threat posed by Coronavirus. This has extended to banning any inessential travel and the phased introduction of broad based remote working. This is not expected to interfere with our client service activities. FIND OUT MORE about how we are putting your safety first and ensure you can still access legal advice.

The Term Partner

We use the word "Partner" to refer to the most senior individuals of McMillan Williams Solicitors and its use in connection with the business of McMillan Williams Solicitors should not be construed as an indication that any individual carries on business in Partnership with any other individual within the meaning of the Partnership Act 1890 or is personally liable to you or any other party for any acts or omissions. Individuals named as Partners owe no personal obligations to you in either contract or tort.

Every care has been taken to ensure that the content of this website is accurate and that legislation and case law used is current at the time of writing. However, no responsibility for loss occasioned to any person acting or refraining from action as a result of any statement in, or omission from, this work can be accepted by McMillan Williams Solicitors.

Third Party Websites

The provision on this McMillan Williams website of a link to another website does not constitute any authorisation to access material held at that location. Links to sites are provided for informational purposes only and no responsibility is accepted for the quality of resources to be found on such websites.

The contents and material made available on linked sites are completely outside our control and as such no liability is accepted for any damages resulting from accessing or failing to access these sites. No endorsement is expressed or implied by the presence of a link on this website.

The contents of a linked-to website may change without our knowledge and as a result, links may break or may terminate on pages, which were not the original targets of a link.

No responsibility or liability for the privacy of personal information is accepted for linked to websites, as these are beyond our control.

Professional indemnity insurance

The Company maintains professional indemnity insurance in accordance with SRA requirements. The insurance is provided by Pen Underwriting Limited, The Wallbrook Building, 25 Wallbrook, London EC4N 8AW under policy number P/PIA/11339 covering our practice in England and Wales.


We want to give you the best possible service.  However, if at any point you become unhappy with the service we have provided to you or you have concerns about your bill then you should inform us immediately so that we can do our best to resolve the problem for you.

We have a procedure in place which details how we handle complaints which is available by email to: We have eight weeks to consider your complaint.  If we are unable to help you, then you can have the complaint independently looked at by the Legal Ombudsman.

The Legal Ombudsman can investigate complaints up to six years from the date of the problem happening or within three years of when you found out about the problem.  If you wish to refer your complaint to the Legal Ombudsman this must be done within six months of our final response to your complaint.  If you would like more information about the Legal Ombudsman their contact details are as follows:

Visit, Email or call 0300 555 0333 between 8.30am and 5.30pm (Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines. Calls are recorded and may be used for training and monitoring purposes)

For minicom call 0300 555 1777

The LO postal address is: Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ.  Do not send original documents to the Legal Ombudsman.  They will scan any documents you send us to make computer copies and then destroy the originals.

Google Translate Disclaimer

We use Google Translate on this website.  Please note that not all text may be translated accurately or be translated at all. McMillan Williams Solicitors is not responsible for incorrect or inaccurate translations. McMillan Williams Solicitors will not be held responsible for any damage or issues that may result from using Google Translate.

If you have any questions, please visit Google Translate.

Interest on Client Account

Our professional rules require us to have a written policy regarding the payment of interest on client money that we hold. This is our policy.

We account to clients for interest when it is fair and reasonable to do so, using a fair and reasonable structure to calculate such interest. Holding client funds is incidental to the carrying out of legal instructions. The bank account in which we usually hold client money (our general client account) must enable funds to be immediately available. As a result, the interest accrued is likely to be lower than could be achieved were the funds held elsewhere for the period. In the ordinary course when we act for you we will hold any money of yours in our general client account on your behalf.

A small percentage of client money is held in term deposit accounts (typically on 60-90 days' notice) which increases the interest paid on the client account to the firm.

A small percentage of client money is held in term deposit accounts (typically on 60-90 days' notice) which increases the interest paid on the client account to the firm.

When we pay out funds or on completion of the matter, we pay you interest on the sums we have been holding except:

  • if in accordance with your instructions or any agreement you have entered into or undertaking we have given on your instructions, the interest has been paid to a third party; or

  • if the interest is less than £20.00.

Interest is calculated at the following rates on funds held in our general client accounts and is paid to clients gross:

  • sums held up to £50,000.00 – interest paid at 3% below Bank of England base rate;

  • sums held from £50,000.01 to £249,999.99 – interest paid at 2.25% below Bank of England base rate;

  • sums held from £250,000.00 to £999,999.99 – interest paid at 2% below Bank of England base rate; and

  • sums held of £1,000,000.00 and above – interest paid at 1.85% below Bank of England base rate.

When the Bank of England base rate is so low that those calculations would give negative percentages, we calculate interest at a rate of 0.20%.

We can arrange for funds to be placed in a higher earning separate designated deposit account if the transaction meets certain criteria. In that event we would account to you for the full amount of interest received from the bank.

The criteria for those purposes are that we would hold a high value sum of £1,000,000 or more (or the equivalent at the time you pay it to us in foreign currency) for two weeks or more. However, we are prepared to discuss those parameters with you. Clearly, the important factor is the impact on the interest you will receive, and the higher the sum the shorter the period that will be relevant. If you would prefer to contract out of the policy to apply interest to any matter, that can be done by a written agreement between us.

We are not liable for any loss, cost or expense occurring out of any default on the part of the financial institution concerned or its insolvency, failure or collapse (save in the case of fraud or negligence on our part).

In the event that any financial institution which Taylor Rose TTKW Limited holds a client account with fails or collapses, you acknowledge that it may be necessary for disclosure by us to the Financial Services Compensation Scheme (FSCS) details of your holdings in such account. The FSCS imposes a limit on the amount of compensation which may be claimed. Compensation limits are per person per firm and per claim category. The limit applies to all monies held by a client with one bank regardless of the brand which that bank may use. We currently hold our client account funds in Barclays Bank. If you hold personal money in the same bank in which we hold money for you then the FSCS limit of £85,000 will apply to your entire money. However, with effect from 3 July 2015, the FSCS will provide a £1 million protection limit for temporary high balances held with a bank, building society or credit union if it fails. You can obtain further information from the FSCS website ( Any interest recovered from your opponent in litigation matters on our costs and disbursements shall belong to this company less any interest paid on disbursements held by us for and on behalf of you or the person or persons to whom the disbursements are ultimately paid.

Equality and Diversity - McMillan Williams' Statement of Principle

“We are committed to a policy of treating all our Employees, workers and job applicants equally. No Employee or potential Employee will receive less favourable treatment because of any ‘protected characteristic’, namely:

  • Age (or perceived age).
  • Disability (past or present).
  • Gender reassignment.
  • Marriage or civil partnership status.
  • Race, colour, nationality or ethnic or national origins.
  • Religion or belief.
  • Sex.
  • Sexual orientation.
  • Part-time or fixed term status.

No Employee or potential Employee will be disadvantaged by any conditions of Employment that cannot be justified as necessary on operational grounds.

We aim to encourage, value and manage diversity and are committed to equality for our entire staff. We wish to attain a workforce that is representative of the communities from which it is drawn and that is drawn from the widest pool of talent.

These principles of equality and diversity also apply to the manner in which we treat clients, our business partners and visitors.

We will put our commitment into action by:

  • Leading from the top.  The Senior Management Team will take an active role in maintaining equality and diversity in all areas of work.
  • Equality impact assessing our new and existing procedures, projects, and services.
  • Monitoring and reviewing our data and regularly analysing what and how we could improve.
  • Sharing good practice and creating community partnerships and alliances.

For further information on our firm’s Equality and Diversity policy, ethos or responsibility, please contact


McMillan Williams takes positive and preventative action against likely areas of fraud to best protect our clients’ interests.  One of the most common types of financial fraud is setting up fake offices in the name of a real solicitor or fake telephone numbers or fake email addresses. To ensure you are dealing with us and not a fraudulent fake solicitor or office, please take at least the following steps: 

  • Review our list of offices on this website and understand that any office purporting to be MW that is not featured here may be fraudulent.
  • When dealing with any MW office for the first time make your own independent enquiries about contact information, such as through directory enquiries.  Never use a number or email address you are given, use one you have located independently.
  • When dealing with any MW office for the first time refer to MW head office to ensure this is an appropriate office, using the above steps.
  • Understand that no financial transactions are handled at any MW office except our head office in Croydon, Surrey.

If you are making a financial payment to MW Solicitors, or receiving one, assume that a fraudulent transaction is likely until proven otherwise, not that the fraud is unlikely. Start with a suspicious attitude. Remember, if you are phoning usKtou should check other public records (e.g. telephone directories and company records), too.

You can also read the SRA’s own guidance for solicitors on bogus law firms and identity theft by following this link

Our clients’ and our financial security is very important to us and these steps will make it considerably more difficult for you to become the subject of fraud.

MW Solicitors, McMillan Williams, MW and Ormerods are trading names of Taylor Rose TTKW Limited authorised and regulated by the Solicitors Regulation Authority, SRA No. 623604, and is a company registered in England & Wales, Company No. 09673088.

Registered office: 13-15 Moorgate, London EC2R 6AD


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