Partnering with Thomson Reuters and Fusion IT, MW Solicitors has developed a new secure client portal to make the conveyancing process faster, smoother and more secure.
Chief Information Officer
Over 1,400 clients have already used the portal and the feedback has been extremely positive. There is no need to download separate apps, and it is designed to guide people through the process while allowing them to break off and log in later if they find they don’t have everything they need to hand.
Director and Chief information Officer MW Solicitors, David Fazakerley said
“Our new system enables clients to key in everything they have to provide in their own time, without needing to come into the branch, which is far more convenient for them. And from a business point of view, this has dramatically reduced the time spent logging client details to the system, in addition to being completely secure and accurate. What once took two weeks to complete now takes just two hours.”
Jamie Watson, managing director of Fusion IT, commented
“As the biggest MatterSphere consultancy practice outside of Thomas Reuters Elite, we were able to develop a bespoke solution for MW Solicitors that enabled them to enhance their client offering while reducing the amount of business hours spent inputting data”
Patrick Hurley, vice president, Customer Advocacy for Thomson Reuters Elite, described the project as
“a perfect trifecta of collaboration between our teams. MW Solicitors has always sought to use our solutions in new and innovative ways, and we are thrilled to have Fusion IT as a certified Implementation Partner for 3E MatterSphere helping them achieve such ground-breaking success.”
The launch of the MW Client Portal continues to position MW as the only Solicitors Firm offering High Street service and Big Tech innovation.