I have used both MW Solicitors in Sevenoaks and Ealing, we have had nothing but problems, I purchased a house through them as they were the sellers "proffered" solicitors, they took the money for a search and did not request them, we kept asking if everything was OK only to hear yes all going well! I was passed on to assistants all the time, even though they said they would not.
The chain was under such strain it was all about to fall down so we asked again if there was a problem they said there was a delay in the searches but said do we want to go ahead anyway, we had little choose as this was now nearly 2 months after we started the process, we found out weeks later when trying to apply for planning on the new house that there was a footpath in our garden where we wanted the extension, MW Solicitors has caused my family so much grief and stress, not to mention we had to pay a fortune to get a footpath moved, days either on the phone or emailing as they would not speak to us. I have spoken to others nearby and they too have had problems with them.
Good news though if you complain enough they reduce there charges and give compensation. Great! that is just what you want when moving house with a family....
Actually the complaints department lady seemed the most reasonable and actually did speak to us and deal with the issues, maybe she should work for the other department!