Director of Risk & Compliance Compliance Officer for Legal Practice
University of Birmingham
LLB HONS (2.1)
English, Punjabi, Hindi
My role is to ensure we are providing a consistent high level of service to our clients. I measure compliance and assess the viability and effectiveness of our systems and processes to ensure that quality standards meet the highest levels of client satisfaction.
I have a wide range of experience in the legal regulatory and operational management sphere.
Since qualifying as a solicitor in 1997, I have gained an invaluable insight into a client’s legal journey through my experience as a practitioner in family, criminal, general civil litigation and personal injury law.
Before joining MW, I worked as a Partner at a national law firm for 14 years representing seriously injured clients alongside handing compliance and operational management issues. I became a Compliance Director of an ABS legal practice with a nationwide insurer in 2013 where I took the regulatory position of COLP within the ABS and was therefore responsible for the compliance of the business to the Solicitors Regulatory Authority. As Head of operational management I was accountable at Board level of the ABS for the performance of the business from an operational, service delivery.